Important Policy Update

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COVID-19 and the Care and Concern for our Patients

Our clients and team’s safety and well-being are our top priority.

During this time and until further notice, Willow Clinical Services will be offering Telehealth services to our current and new clients via video conference on Zoom, a HIPAA compliant platform or through a private phone call. There may be a slight change to the flow of the session as we adjust to our “new normal” and can reassure you that research supports that telehealth is not less effective than in person sessions.

Please contact your insurance provider to ask about telehealth coverage for behavioral health. If you are informed that you have coverage, please ask for a reference number and give this to your therapist. If you do not have coverage, please request coverage during this time and ask for a reference number.

You will receive instructions from your therapist to prepare you for your meeting as well as a link to join the meeting. You can choose to join the video-conference meeting on whatever internet capable electronic device with a camera that you choose.

  • Please ensure you are in a private location where you feel safe and have privacy. This is particularly necessary for group participation.
  • Some are having their sessions from their car. If this is your best choice, please ensure you are parked in a safe and ventilated area and that you are not driving.
  • To maximize technology, please close ALL other websites and applications that may be running in the background. If there is a glitch in the session, this could be the reason.
  • We suggest that you do not multi-task during your session.
  • Please ask us if you have any other questions or need further assistance.
  • We look forward to continuing to provide services to you during this time.

Again, the health of our clients and staff must remain our top priority during these challenging times. However, if we practice these precautions, we can continue to provide the same high-quality clinical services that we always have.

Some clinicians have begun to see clients in person during this pandemic. Willow Clinical Services is taking the following precautions to protect our clients and our team. It is a mutual decision between the clinician and the client to meet in person.

  • If you are feeling unwell, we ask that you do not attend appointments in our offices.
  • Our clinicians will take their temperature before entering the office and we also ask each client to take their temperature at home and report the temperature to your therapist, or agree to have it taken and/or a pulse oximeter level taken at our office. If in an abnormal range (100 Fahrenheit or more temperature or an O2 reading of 92 or less) we ask that you cancel the appointment or proceed using telehealth. If you wish to cancel for this reason, you will not be charged our normal cancellation fee.
  • We have removed the waiting room chairs and refreshment supplies to reduce mutual touching of surfaces.
  • Office seating in therapy rooms has been arranged for appropriate physical distancing.
  • Office use will be staggered to allow time for the air to clear and a HEPA air-filter will be running during the session or directly after.
  • Our clinicians will wear masks in the common areas, we ask that each client wear a mask in the common area until seated in the therapy office.
  • We will maintain safe distancing. Hand-shaking and hugging will be avoided.
  • Hand sanitizer that contains at least 60% alcohol is available in the waiting areas.
  • We will schedule appointments at specific intervals to minimize the number of people in the waiting area.
  • We ask all clients to wait in their cars or outside of our office and to enter when it is time for your appointment.
  • Common areas and objects that are commonly touched are thoroughly sanitized multiple times each day.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • If we do not have your credit card on file, please provide us your credit card number so that we do not have to hand credit cards back and forth or please have a check prepared before your session to be placed on the front counter.

Thank you. Please let us know if you have any questions or concerns.

Recommendations for your physical and mental health from the Glenbard School District

  • Avoid excessive media coverage of COVID-19
  • Take care of their body. Take deep breaths, stretch or meditate. Try to eat healthy, well-balanced meals, exercise regularly, and get plenty of sleep.
  • Make time to unwind and remind yourself that strong feelings will fade. Try to do some other activities you enjoy to return to your normal life.
  • Spend time outside - fresh air and exercise is one of the best things you can do over the next few weeks.
  • Connect with others. Share your concerns and how you are feeling with friends or family members. Maintain healthy relationships.
  • Use your technology and social media for good purposes - support one another and show that you care for one another.
  • Maintain a sense of hope and positive thinking.

Contact The Dupage County Health Dept. for the most up to date information on COVID-19.

Thank you.


Office Locations

2150 Manchester Road, Suite 110
Wheaton, IL 60187

6600 N. Lincoln Aveune, Suite 230
Lincolnwood, IL 60172

Email: info@willowclinical.com
Phone: 630.752.9874
Fax: 630.752.9875
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